Refund & Return Policy

Last updated: May 2025

1. Nature of digital goods

All products sold on 51发卡网 are intangible digital items (codes, keys, vouchers or activation links). They are delivered electronically and displayed to the buyer immediately upon payment confirmation. Because digital content is consumed or revealed at the moment of delivery, different rules apply compared to physical retail goods.

2. When you are eligible for a refund

We will issue a full refund or replace the product in the following circumstances:

• Invalid or non-working code: The code you received cannot be redeemed on the publisher's official platform despite being entered correctly within the code's validity period.
• Duplicate code: The code we delivered has already been used before it was sold to you (i.e., it was already redeemed in our system or by a previous buyer).
• Wrong product delivered: You received a code for a product materially different from what you ordered (e.g., a different region, denomination or title).
• Delivery failure: You paid successfully but no code was delivered on-screen and no email was received within 24 hours.

3. Non-refundable situations

We are unable to offer a refund in the following cases:

• The code has already been successfully redeemed by you or any third party after delivery.
• The code was valid at the time of delivery but has since expired because it was not redeemed in time.
• You changed your mind after purchase or no longer wish to use the product.
• The product cannot be used because your account, device or region is incompatible — provided the listing clearly described the applicable restrictions.
• The refund request is made more than 30 days after the order date.
• The order was placed using a fraudulent or stolen payment instrument.

4. How to request a refund

To submit a refund or replacement request, please follow these steps:

• Email us at 邮箱：51faka@freemail.cool with the subject line "Refund Request – [Your Order Number]".
• Include your order number, the product name and a clear description of the issue (e.g., a screenshot of the error message when attempting to redeem the code).
• Alternatively, you may use our complaint form on the Platform.

We will acknowledge your request within 2 business days and aim to resolve it within 5–10 business days. For cases requiring verification with the product supplier, resolution may take up to 14 business days.

5. Refund method and processing time

Approved refunds will be returned to the original payment method used at checkout. Processing times depend on your payment provider and may take 3–10 business days to appear on your statement after we have initiated the refund. We will notify you by email once a refund has been processed on our end.

6. Replacements

Where stock is available, we may offer a replacement code instead of a monetary refund. We will always inform you of this option before proceeding. You are free to choose between a replacement and a refund in eligible cases.

7. Chargeback policy

We encourage you to contact us before initiating a chargeback or payment dispute with your bank or card issuer. Filing a chargeback without first attempting to resolve the issue with us may result in the suspension of your account. We cooperate fully with payment providers and will submit all relevant evidence in response to any dispute.

8. Contact

For refund enquiries, please contact us at: 邮箱：51faka@freemail.cool
You may also use our complaint form for order-related issues.